Privacy Policy

Effective Date: November 2025

Welcome to Untangle Your Energy (the “Site,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase through our online store.

1. Information We Collect

When you visit or interact with our Site, we collect certain information to provide and improve our services.

A. Device Information

Examples: Browser type and version, IP address, time zone, cookie data, pages viewed, products viewed, search terms, and on-site interactions.
Purpose: To ensure the Site loads correctly, improve functionality, and analyze usage to optimize your browsing experience.
Source: Collected automatically using cookies, log files, tags, and analytics tools.
Disclosure: Shared with our website host and analytics providers (Google Analytics).

B. Order Information

Examples: Name, billing and shipping addresses, email, phone number, and payment details (such as credit card information).
Purpose: To process and fulfill your orders, provide confirmations and updates, prevent fraud, and communicate with you about your purchase or account.
Source: Collected directly from you during checkout.
Disclosure: Shared with Shopify and trusted third-party providers for payment processing, shipping, and customer service.

C. Customer Support Information

Examples: Name, email, phone number, and any details you provide when contacting us for support.
Purpose: To respond to your inquiries and provide customer care.
Source: Collected directly from you.
Disclosure: May be shared with Shopify or our email service provider solely for support purposes.

2. Minors

Our Site is intended for users aged 18 and over. We do not knowingly collect personal data from minors. If you believe your child has provided personal information, please contact us at info@untangleyourenergy.com to request deletion.

3. How We Use Your Information

We use your personal information to:

Provide and manage our online store and services.
Process and deliver orders.
Communicate about your account or order.
Send updates, special offers, and promotional messages (with your consent).
Detect and prevent fraudulent or unauthorized activity.

4. Sharing Your Information

We share your personal information only with trusted service providers to help operate our business:

Analytics Partners: Such as Google Analytics, used to understand site usage.
Legal Requirements: We may disclose data to comply with laws, subpoenas, or legal processes, or to protect our rights and safety.

5. Behavioural Advertising

We may use your information to deliver relevant ads and marketing content.

Google Analytics: Helps us understand how visitors use our site. Read more at Google Privacy Policy.
To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.
You may also adjust your browser or ad preferences to limit personalized advertising.

6. Cookies

Cookies are small data files that improve your browsing experience by remembering your preferences.

We use functional, performance, and marketing cookies for purposes such as:

Keeping you signed in and maintaining your cart.
Analyzing site traffic and performance.
Showing relevant promotions.

You can disable cookies through your browser settings. For more information, visit www.allaboutcookies.org. Blocking cookies may affect how some site features function.

7. Do Not Track

Because there is no consistent standard for responding to “Do Not Track” signals, we do not alter our data collection practices when such a signal is detected.

8. Lawful Basis for Processing (GDPR)

If you reside in the European Economic Area (EEA), we process your information under these lawful bases:

Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests that do not override your rights.

9. Text Marketing Terms

By subscribing to text notifications from Untangle Your Energy, you consent to receive recurring automated marketing messages at the number you provide.

Message and data rates may apply.
Consent is not required to make a purchase.
Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out.
Reply HELP for assistance.
Attempts to opt out using other methods may not be recognized.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:

Untangle Your Energy
Attn: Privacy Officer
12841 SW 11th Pl
Davie, FL 33325, United States